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Complaints Policy

Munster Lost and Found Pet Helpline is a small charity with a limited number of volunteers working around the clock to fulfil our mission to rescue, rehome and reunite lost and abandoned pets. We do not have paid staff and do not expend material resources on marketing activites as we ensure that as much of our resources as possible are deployed directly towards the animals in our care and in supporting our programs to benefit the public, including our spay and neuter program.

We always endeavour to make the best use of our limited resources to ensure that all our dealings with the general public, our supporters and all other stakeholders are of the highest possible standard, within the context of the limited resources available to the charity. We will ensure that:

  • it is as easy as possible to make a complaint, where the need arises;
  • any clear expression of dissatisfaction with our operations which calls for a response will be treated as a complaint;
  • every complaint is treated seriously, whether made by telephone, letter, email or in person;
  • any complaint is dealt with politely and as quickly as the resources of the charity allow;
  • an appropriate response is made available to any complainant
  • complaints are used as learning opportunities for the charity and are monitored at Board level

If you would like to make a complaint, please submit it in writing to info@munsterlostandfound.com. Your complaint will be reviewed by one of the charity trustees and we will endeavour to provide a response within thirty days. If you are not satisfied by the response, you may get in touch again by writing to the same email address to the Helpline’s Chairperson and Board Secretary who will ensure the complaint is reviewed at Board level. The Board will respond within two weeks of their consideration of the complaint.

We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.

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Animal of the Week


Binky and Boo Boo are two very sweet 7 month old kitties looking for a home where they can safely go outside to explore .They are fully vaccinated, microchipped , neutered and treated for parasites . These purr boxes are ready to pack their bags and go out to a bigger world. Please call 0862112850 after 11am, no texts please.

Click here for more details

Please Donate!

Your donations are hugely appreciated in helping us to continue our work rescuing, reuniting and rehoming lost pets. We are an entirely voluntary organisation and we guarantee every penny you donate goes directly to the animals in our care.
RCN: 20074630

News & Events

  • Paws for a Selfie

    by on February 11, 2015 - 0 Comments

    Paws for a Selfie Supporting Munster Lost and Found Pet Helpline TEXT LOST to 50300 to DONATE € 2 100% of your donation goes to Munster Lost and Found ...

  • How to Donate

    by on December 2, 2014 - 2 Comments

    Supporting Munster Lost and Found Pet Helpline TEXT LOST to 50300 to DONATE € 2 Your donation goes to Munster Lost and Found Pet Helpline. Your text ...

  • Become a Doggy Detective

    by on November 18, 2014 - 0 Comments

    When you find a dog in an area – please do a bit of local enquiring. It may take some time out of your schedule, but we find many a time someone in the area wil...

  • Livestock Warning

    by on June 25, 2014 - 0 Comments

    This time of the year we would like to remind people about the dangers of allowing their pets wander loose in fields. There are a lot of livestock out grazing a...

  • Useful Contacts

    by on September 17, 2013 - 2 Comments

    Useful websites www.munsterlostandfound.com www.irishanimals.com www.ispca.ie Cork Numbers and email Dogs Home & City Pound (CSPCA) – 021 427...

  • HOW DO YOU KNOW IF A DOG IS DUMPED?

    by on February 16, 2013 - 2 Comments

    Here at the munster lost and found we never consider a dog to be dumped regardless of its condition when it is found. There are many reasons that a dog may b...

  • A little about the Helpline…

    by on February 7, 2012 - 0 Comments

     At the Munster Lost and Found Pet Helpline, we help lost pets find their way home. At The Munster Lost and Found Pet Helpline, (RCN: 20074630) we help lost pe...

  • Annual PAW-B-Q Raffle now launched

    by on May 24, 2021 - 0 Comments

    Annual PAW-B-Q Raffle Now On If you donate €5 (one ticket) or €10 (3 tickets) to Munster Lost and Found by Thursday the 3rd of June at 7pm, you could win a f...

  • ***KC Bridge Challenge – Winner***...

    by on October 4, 2020 - 12 Comments

    One of our wonderful volunteers has joined us in a brilliant opportunity from a place of sadness.  Sadly she lost her wonderful, brave K9 Cavalier “Casey” who t...

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